Salesforce - MySabre Plugin

 Red Plugin is the CRM (Customer Relationship Management) designed for the tourism industry. Based on Salesforce.com the most successful CRM On Demand of the world. This CRM was customized by our team to adapt to the needs of touristic providers of Mexico and the World.

This effort of three very successful companies, Viajez.com, Sabre and Salesforce.com generated an unique product with the ability to listen to what the sales agents are doing on the Sabre platform. Once a reservation is finished, the agents can send the reservation to the CRM at the press of a button. This information is then stored in the contact's consumer history that may or may not belong to a Corporate account.

Sales agents can now have their clients' information at their disposal from the moment their call enters the clients's company. The Red Plugin manages the following information about your passangers.

• Accounts - Accounts are Corporate or the companies for which their clients work. Regarding accounts, wie store information such as DK, Address, Ticket Data, Monthly buy rate, employees working for the account, and Corporate Companies derived from the accounts.
  
  
• Contacts or Travelers - A traveler belongs to a family and an Organization or Account. We store valuable information about contacts such as trip preferences, loyalty programs, methods of payment, personal documents (visaa, passport); general data such as nationality and country of residence. We know how often this contact travels, to which contacts he/she is related either through work or family, how he/she likes to travel when done for pleasure and when done for work.

Travel agencies have been facing the challenge of offering agregate values to travelers so that they understand the advantages of having a personalized reservation system versus an on-line reservations portal. Today, hundreds of users reserve their trips on-line. Even so, what happens when the traveler, in the middle of the trip, misses a connection, or finds himself in a hotel he doesn't like? Who can the traveler go to if he bought his trip on an Internet site? There are many users with complex needs, multi-destiny itineraries, corporate conventions, and traveler loyalty numbers. Since every day there is a larger offer and better plans for travelers, the modern travel agent encounters a new challenge, correctly administering traveler's information in order to become a legitimate trip advisor.

- "... Mr. Smith, we remind you that your passport expires in 30 days" - "... Mr. Smith, do you want to reserve the same hotel you were at last time you came to Miami?" - "... Mr. Smith, we remind you that, since you are a German citizen, it is necessary to bbuy a ground border access pass to the United States."

Since passangers now a days are more demanding, we decided to combine two extroardinary platforms. These are Salesforce.com, a great CRM On Demand. The most successfull CRM on the market is now accessible from the screens of travel agents that use MySabre.

My sabre now counts with an API that allows it to interact with other platforms without needing to touch the host. This gave origin to this wonderfull system that allows the trip advisor to give a better service to the traveler and to focus on selling and attending the client.